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Customer Success Delivery Support
Key Objectives
The Customer Success Delivery Support role is pivotal in ensuring client satisfaction with Fastback’s product portfolio. This position focuses on driving product changes that fuel revenue growth (in collaboration with the Chief Revenue Officer) and enhancing Customer Lifetime Value (CLTV). Success in this role involves fostering strong, growth-oriented client relationships, delivering exceptional value, and promoting long-term client retention.
Key Responsibilities
- Ensure Product Satisfaction:
- Monitor and enhance customer experiences with our products.
- Drive initiatives to maintain and improve high levels of client satisfaction.
- Drive CLTV Growth:
- Develop strategies for upselling and cross-selling to maximize the duration and scope of client engagements.
- Track and report CLTV metrics to identify opportunities for growth.
- Optimize Analytics:
- Design and implement analytics setups (primarily for Trade) to support conversion rate and confirmation rate growth.
- Utilize data insights to inform strategies and client success initiatives.
- Gather Client Feedback:
- Regularly collect, document, and analyze client feedback and user requirements.
- Ensure the product portfolio evolves in alignment with client needs.
- Bridge Client and Product Teams:
- Facilitate effective communication of client insights and field knowledge to IT and product development teams.
- Oversee the implementation of product adjustments, tracking their impact on client satisfaction and growth.
What We’re Looking For
- Proven experience in customer success, account management, or a related role.
- Strong analytical skills with experience in setting up and leveraging analytics tools.
- Excellent communication and relationship-building skills.
- A proactive, solutions-oriented mindset focused on client success.
- Ability to collaborate effectively across teams, particularly with product and IT departments.
- Familiarity with upselling and cross-selling strategies is a plus.
What We Offer
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- A collaborative and innovative work environment.
- The chance to make a meaningful impact on client success and company growth.
Our hiring process : We designed our process to ensure a great fit for both you and us, with clear steps that allow us to understand your expertise and cultural fit.
- Intro call with HR to discuss role and career alignment.
- Career deep dive with Martin Dolanský, our Business Development Manager, focusing on your experience and goals.
- Assessment survey (10-20 mins) for additional insights.
- Final interview with Fabrice, our CEO, to align on culture and expectations.
- Reference check for in-depth insights.
If you’re passionate about enhancing customer satisfaction and driving long-term growth, we’d love to hear from you!
Job Types: Full-time, Permanent contract
Benefits:
- Company car
- Eco vouchers
- Food allowance
- Fuel card
- Retirement plan
Schedule:
- Monday to Friday
Experience:
- Customer account management: 3 years (Preferred)
Language:
- Dutch (Required)
- French (Required)
- English (Required)
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Chief Revenue Officer (CRO) (FR, Dutch & EN Fluent)
ABOUT US: We’re Fastback, a Belgium-based software provider transforming car dealerships and vehicle trading in Europe. Part of the EAG group alongside Carvago, we’ve been innovating for dealers since 2013. Our goal? To empower dealers with cutting-edge software that drives consistent, profitable growth.
We are seeking a visionary Chief Revenue Officer to lead our revenue strategies and drive growth across the BeLux, Netherlands, and expanding markets like Poland. As CRO, you’ll play a critical role in shaping and implementing our revenue model while ensuring alignment with Fastback’s strategic objectives. You will oversee all revenue channels, guiding high-level decision-making and identifying new business opportunities that fuel sustained growth.
In this influential role, you’ll lead a high-performing sales team focused on customer acquisition and satisfaction, while partnering with our marketing head to elevate brand visibility and market impact. Your strategic leadership will extend to customer care as well, ensuring seamless service and high customer satisfaction in collaboration with our customer care lead. With a strong focus on brand development, you’ll be instrumental in expanding Fastback’s reputation and credibility on an international level.
We’re looking for an experienced leader in SaS business field who thrives on strategic oversight, market communication, and collaborative execution of revenue-driven initiatives. Join us at Fastback to shape the future of automotive solutions and make a lasting impact on a global scale.
This role is full-time and offers a flexible work model (minimum three days per week in our beautiful Namur offices).
YOUR IMPACT & MISSION : As our CRO, you’ll be responsible for Fastback’s revenue streams, market expansion, and customer satisfaction across various regions. Key responsibilities include:
- Revenue Management: Oversee all revenue channels, with a focus on BeLux, the Netherlands, and new markets like Poland.
- Strategic Leadership: Provide oversight for all business activities, identifying and optimizing new business opportunities.
- Sales Team Leadership: Develop and lead a high-performing sales team, focusing on customer expansion and satisfaction.
- Marketing Strategy: Drive marketing strategy, partnering with the head of marketing to enhance brand awareness and market positioning.
- Customer Care: Collaborate with the head of customer care to maintain high satisfaction through seamless customer service and support.
- Project Initiation & Execution: Identify and propose expansion projects, ensuring strategic alignment and effective execution post-approval.
- Market Communication: Manage consistent, impactful communication across all markets, ensuring brand alignment and customer connection.
- Brand Growth: Strengthen the Fastback brand, increasing credibility and recognition on an international level.
ABOUT YOU : You’re a strategic, results-driven leader with a passion for growth and customer success. You’ll be a great fit if you bring:
- 5+ years of experience in revenue or commercial leadership, preferably in software or automotive sectors.
- Track record of market expansion and managing cross-functional teams.
- Experience in customer care, marketing, and sales leadership.
- Data-driven decision-making: using insights to drive initiatives and set priorities.
- Fluency in French, Dutch, and English.
WHAT YOU’LL ENJOY
- Growth & Ambition: Work with a high-performing team, motivated to succeed together.
- Impact & Meaning: Shape Fastback’s growth and make a tangible difference to our customers.
- Flexibility & Well-being: Hybrid working options, flexible hours, and a supportive culture.
- Perks & Benefits: Namur offices, MacBook, company car, eco-vouchers, 13th month salary, vacation money, and team-building events.
OUR HIRING PROCESS : We designed our process to ensure a great fit for both you and us, with clear steps that allow us to understand your expertise and cultural fit.
- Intro call with HR to discuss role and career alignment.
- Career deep dive with Martin Dolanský, our Business Development Manager, focusing on your experience and goals.
- Assessment survey (10-20 mins) for additional insights.
- Final interview with Fabrice, our CEO, to align on culture and expectations.
- Reference check for in-depth insights.
If you’re ready to lead revenue growth and expand Fastback’s impact, let’s talk!
Job Types: Full-time, Permanent contract
Benefits:
- Company car
- Company computer
- Company events
- Company phone
- Eco vouchers
- Food allowance
- Fuel card
- Work from home
Schedule:
- Monday to Friday
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CUSTOMER CARE OPERATOR – POLISH MARKET (PL/FR)
About Us and Our Project:
Fastback is a Belgian software developer and the newest member of the EAG Group (which, along with Carvago, has revolutionized the online car market).
Since 2013, we have been offering efficient and cost-effective solutions for car dealers and traders across Europe, helping them professionalize their trade-in, sales, and inventory management activities for used vehicles.
To support our growing client base, we are seeking a Customer Care Specialist to serve the Polish market!
As a Helpdesk Support Specialist at Fastback, you are the go-to contact for questions and issues related to our web applications and the transactions that arise from them.
Customer inquiries (in Polish and French) may come in via phone, chat, or email.
In this role, customer-friendliness is the key to success. Providing polite and accurate support is your priority. You ensure our clients receive professional assistance by offering feedback on solutions or keeping them informed of the progress of their queries.
What You’ll Do:
-
- Handle the users’ queries and problems and if necessary escalate technical queries in a clear and structured way to the IT team via system tool.
- Ask the right questions to fully understand certain issues, relying on your problem-solving mindset to find results.
- Internally dispatch and forward commercial requests, such as development quotes and training requests.
- Follow up with clients, manage inbound calls, and schedule commercial appointments.
- Create and update documentation, including procedures and FAQs.
- Maintain and enhance the knowledge base and FAQ repository.
- Proactively identify recurring incidents, contribute ideas to document these in the knowledge base (FAQs), and keep work-related documentation and procedures up-to-date. You focus on solutions, not problems.
- Master our applications to provide the best possible support to our clients.
- Handle possible invoicing issues
What You Need:
- Experience in an automotive dealership (sales or administrative sales support) is a plus.
- Strong customer service skills, demonstrating professionalism and loyalty.
- Excellent written and verbal communication skills in Polish, and can communicate fluently in French and English.
- A proactive, dynamic, and organized work style with a positive approach.
- Familiarity with Zendesk and Jira is a bonus.
- Solid IT skills and a quick learning ability for new systems.
What Awaits You:
- A professional team environment built on trust and mutual respect.
- Supportive colleagues offering comprehensive training and guidance.
- Observance of operating hours from 9 am to 5 pm
- Additional benefits:
- Meal vouchers .
- Eco-vouchers.
- group insurance
- Company Car
- Fuel Card
- Remote office 2 days a week
Location & Contract Details:
- Positions are available immediately.
- Full-time, permanent contract.
- Based in Floreffe
- Language Skills:
- Native-level Polish.
- B2-level French
- English (written and spoken).
Ready to join our team? Apply today and become a part of Fastback’s journey in reshaping the automotive industry!
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Chief Product Officer (FR & EN Fluent)
ABOUT US: We’re Fastback, a Belgium-based software solutions provider for car dealerships and automobile traders across Europe, and part of the EAG group with Carvago. Since 2013, we’ve been transforming vehicle trade-ins, sales, and stock management for dealers with efficient, user-friendly solutions. Our ambition? To drive client success through innovative software that makes growth inevitable.
Inspired by the idea of shaping the automotive industry? As our Chief Product Officer (CPO), you’ll lead Fastback’s product vision, strategy, and lifecycle—from high-level vision to user journey details, ensuring we deliver impactful products that solve real customer needs.
This role is full-time with a flexible work model (minimum three days per week in our beautiful Namur offices).
YOUR IMPACT & MISSION : As CPO, you’ll take ownership of our product strategy and execution with a focus on creating and delivering an exceptional user experience. Your main responsibilities include:
- Lead Product & IT Teams: Ensure alignment of product initiatives with Fastback’s overall strategy.
- Shape Product Roadmap: Create and execute a roadmap that sets us apart and maximizes customer impact.
- Develop Key Features: Guide IT in developing features that meet user needs and improve product value.
- Prioritize Initiatives: Prioritize projects based on value and costs to keep Fastback competitive and innovative.
- Bridge Business & Tech: Align the technical team’s work with company goals and objectives.
- Drive Strategic Decisions: Make impactful product decisions that drive growth and market leadership.
ABOUT YOU : You’re an experienced leader with a strategic mindset and a hands-on approach. You’ll fit right in if you have:
- 5+ years in product leadership, ideally in B2C and B2B.
- Background in e-commerce, automotive, or related software sectors.
- Experience scaling a company through growth and change.
- Operational mindset: you can balance strategy with day-to-day execution.
- Bilingual fluency in French, Dutch, and English.
- Strong agile methodology knowledge, especially Scrum.
WHAT YOU’LL ENJOY :
- Growth & Ambition: Be surrounded by high-performing, driven colleagues who support your professional development.
- Impact & Meaning: Shape products used by thousands of users.
- Flexibility & Well-being: Flexible working hours, a hybrid culture, and the choice to work remotely.
- Perks & Benefits: Offices in Namur, MacBook, company car, eco-vouchers, food allowance, 13th month salary, vacation money, and team-building activities.
OUR HIRING PROCESS : We designed our hiring process to ensure a great fit for both you and us. Each step is meaningful and transparent, giving you the chance to learn about us and ask questions.
- Intro call with our HR team to assess role fit.
- Career deep dive with Martin Dolanský, our Business Development Manager, to discuss your experience and ambition.
- Assessment survey (10-20 mins) for further insight.
- Final interview with Fabrice, our CEO, for a cultural fit check and team alignment.
- Reference check for additional insights.
Passionate about making an impact as a product leader? Let’s talk!
Job Types: Full-time, Permanent contract
Benefits:
- Company car
- Company computer
- Company events
- Company phone
- Eco vouchers
- Food allowance
- Fuel card
- Work from home
Schedule:
- Monday to Friday
Language:
- English (Required)
- French (Required)
Work Location: Hybrid remote in 5150 Floreffe
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Chief Strategic Projects Officer (CSPO) (FR & EN Fluent)
ABOUT US: Fastback is dedicated to empowering Europe’s car dealers through innovative software solutions. As part of the EAG group, alongside Carvago, we’ve been transforming vehicle trading since 2013. Our mission? To provide seamless, efficient tools that drive success across the automotive sector.
Are you ready to take on Fastback’s most impactful strategic initiatives? As CSPO, you’ll lead high-impact projects from conception to completion, ensuring alignment with Fastback’s ambitious growth goals. You’ll be instrumental in assessing, planning, and executing strategic initiatives to drive the company’s long-term vision.
This is a full-time role based in Namur, with hybrid work flexibility (minimum three days on site per week).
YOUR IMPACT & MISSION : In this pivotal role, you’ll oversee a portfolio of strategic projects that push Fastback’s growth to new heights. Your responsibilities include:
- Project Feasibility Assessment: Conduct comprehensive feasibility analyses on all strategic projects, assessing risks, costs, and benefits.
- Profitability Analysis: Prepare and present in-depth cost-benefit analyses (CBAs) and financial plans to leadership, ensuring all initiatives are financially sound.
- Project Planning & Execution: Drive the planning, execution, and progress tracking of strategic projects, ensuring they align with company goals and stay within budget and timeline.
- Multi-Project Management: Oversee multiple projects simultaneously, leading a small team and coordinating project activities to keep all projects on track.
- Growth-Driven Project Initiatives: Identify and propose new project initiatives that align with Fastback’s growth objectives, bringing them forward for leadership discussion and approval.
- C-Level Coordination: Work closely with C-level managers, aligning project proposals with cross-departmental goals and ensuring strategic alignment.
- Progress Escalation: Monitor and escalate project milestones, addressing obstacles and keeping communication open with project teams to resolve issues promptly.
- Internal Project Management: Manage key internal projects from the Customer Care center, ensuring effective coordination and execution across relevant teams.
ABOUT YOU : You’re a visionary project leader with a sharp eye for strategy and execution. You’ll thrive here if you bring:
- 5+ years of strategic project management experience, preferably in a software or automotive environment.
- Proven ability to assess project feasibility and analyze profitability.
- A knack for multi-project coordination and strategic decision-making.
- Familiarity with cross-functional collaboration in high-stakes environments.
- Fluency in French, Dutch, and English.
WHAT YOU’LL ENJOY:
- Growth & Ambition: Be part of a forward-thinking, high-performing team with big goals.
- Impact & Meaning: Drive projects that shape Fastback’s future and impact thousands of customers.
- Flexibility & Well-being: Hybrid working options, flexible hours, and a strong culture of autonomy.
- Perks & Benefits: Namur offices, MacBook, company car, eco-vouchers, 13th month salary, vacation money, and team-building events.
OUR HIRING PROCESS : Our hiring process is tailored to ensure the right fit for both you and us, with clear steps that help us understand your strategic expertise and cultural fit.
- Intro call with HR to discuss the role and career alignment.
- Career deep dive with Martin Dolanský, our Business Development Manager, focusing on your experience and goals.
- Assessment survey (10-20 mins) for additional insights.
- Final interview with Fabrice, our CEO, to align on culture and expectations.
- Reference check for in-depth insights.
If you’re ready to lead Fastback’s most critical projects and make a lasting impact, we’d love to meet you!
Job Types: Full-time, Permanent contract
Benefits:
- Company car
- Company computer
- Company events
- Company phone
- Eco vouchers
- Food allowance
- Fuel card
- Work from home
Schedule:
- Monday to Friday
Language:
- French (Required)
- English (Required)
Work Location: Hybrid remote in 5150 Floreffe
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Développeur PHP Symfony
À propos de nous et de notre projet :
Nous sommes une société belge qui propose des solutions logicielles aux concessionnaires et négociants automobiles en Europe, et le dernier membre du groupe EAG (avec Carvago, qui a révolutionné le marché automobile en ligne). Depuis 2013, Fastback offre des solutions efficaces et rentables pour professionnaliser tous les processus de reprise, de vente et de gestion des stocks de véhicules d’occasion.
Nous recherchons des développeurs PHP seniors et serions heureux que vous décidiez de nous rejoindre !
Notre équipe :
Nous avons 6 développeurs, 5 développeurs back-end, un développeur front-end et un manager qui travaillent dans nos bureaux à Floreffe. Vous ferez partie de cette petite équipe familiale d’experts.
Sur quoi travaillerez-vous ?
– Participer au développement de nouveaux services et à la mise en œuvre de nouvelles fonctionnalités dans le cadre d’un jeune projet.
– Coopérer à la formulation des exigences commerciales et participer à l’architecture logicielle.
– Migration des produits Fastback vers vers les nouvelles implémentation.
– Travailler à la maintenance des produits Fastback déjà en production.
Ce dont vous aurez besoin :
– Connaissance avancée de PHP 8, Symfony 6, PHPUnit, développement d’applications complexes. Langue française et anglaise communicative.
– Connaissance d’autres technologies telles que : Gitlab CI/CD, JIRA, base de données MySQL.
– Nous apprécions les connaissances en Javascript, React.js, ElasticSearch, Docker, Dot.js, sécurité web, Domain Driven Design, Kubernetes, AWS, AWS Aurora Serverless.
Ce qui vous attend ?
Travailler dans une équipe où vous trouverez un environnement professionnel basé sur la confiance et le respect de chacun. Des collègues qui se feront un plaisir de vous apprendre tout ce que vous devez savoir. Bénéficier d’horaires de travail flexibles.
Offre d’emploi :
Démarrage possible immédiatement sur place, en CDI
Type d’emploi : Temps plein, CDI
Avantages :
- Assurance vie
- Carte essence
- Chèques repas
- Éco-chèques
- Ordinateur de fonction
- Travail à domicile
- Voiture de société
Horaires :
- Lun-Ven
Expérience:
- PHP development: 3 ans (Requis)
Langue:
- Anglais (Requis)
Lieu du poste : Télétravail hybride (5150 Floreffe)
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Sales Success Support FR/NL
Fastback is een Belgische softwareontwikkelaar en tevens het nieuwste lid van de EAG Groep (die samen met Carvago een revolutie teweegbracht in de online automarkt).
Sinds 2013 bieden wij efficiënte en kosteneffectieve oplossingen voor autodealers en handelaars binnen Europa, om hun activiteiten omtrent inruil, verkoop en voorraadbeheer van tweedehandsvoertuigen te professionaliseren
We zijn op zoek naar een Sales Success Support
Functieomschrijving:
Sales support assisteert de verkoopafdeling bij het opstellen van nieuwe contracten en het opvolgen van verlengingen. Hij/zij is een drijvende kracht achter alle prospectie-initiatieven in de Benelux. Hij/zij helpt de klantentevredenheid te verbeteren door opleidingsmateriaal te creëren.
Hoofdtaken:
1. Verkoopadministratie
Plannen, uitvoeren en opvolgen van offertes/projecten aanvaard via Team Leader
Optimaliseren van het gebruik van Team Leader
Analyseren van de verkoop per product en consultant (new business en lost business)
Dashboards maken en analyseren
Kansen voor klanten beheren
2. Klantrelaties en klanttevredenheid
De kwaliteit van de dienstverlening aan klanten meten
Met de hulp van een extern callcenter prospectiecampagnes opzetten in de Benelux-landen
Klanten opvolgen en terugwinnen
3. Ondersteuning van netwerktrainingen
Opzetten en produceren van online trainingsmateriaal voor klanten: FAQ’s, tutorials, gebruikershandleidingen, webinars, enz. in samenwerking met de Communications & Marketing Manager
Vereiste vaardigheden :
Commerciële training
Minstens 3 jaar ervaring in verkoopadministratie
Kennis van de automobielsector is een pluspunt
Uitstekende interpersoonlijke vaardigheden
Vermogen om te analyseren en samen te vatten
Goede beheersing van kantoorautomatisering en CRM tools
Creativiteit en initiatief
Kennis van het Nederlands is essentieel
Kennis van het Engels is een pluspunt
Persoonlijke eigenschappen :
Streng en georganiseerd
Autonoom en proactief
Dynamisch en gemotiveerd
Aanwervingsproces :
We hebben ons proces zo ontworpen dat het zowel voor jou als voor ons een goede match is, met duidelijke stappen die ons inzicht geven in jouw expertise en culturele fit.
- Introgesprek met HR om rol en carrière afstemming te bespreken.
- Career deep dive met Martin Dolanský, onze Business Development Manager, gericht op jouw ervaring en doelen.
- Evaluatie-enquête (10-20 minuten) voor extra inzichten.
- Afsluitend gesprek met Fabrice, onze CEO, om af te stemmen op cultuur en verwachtingen.
- Referentiecheck voor diepgaande inzichten.
Voordelen :
13e maand,
Flexibele werktijden
2 dagen/week op afstand
Bedrijfscomputer
Bedrijfswagen
Ecocheques
Pensioensparen
Tankkaart
Dienstverband: Voltijds, Vaste Jobs
Voordelen:
- Bedrijfswagen
- Ecocheques
- Elektronische maaltijdcheques
- Tankkaart
- Thuiswerkopties
Taal:
- Frans (Vereist)
- Nederlands (Vereist)
Werklocatie: Hybride telewerken in 5150 Floreffe
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