Jobs

About Us and Our Project:
Fastback is a Belgian software developer and the newest member of the EAG Group (which, along with Carvago, has revolutionized the online car market).

Since 2013, we have been offering efficient and cost-effective solutions for car dealers and traders across Europe, helping them professionalize their trade-in, sales, and inventory management activities for used vehicles.

To support our growing client base, we are seeking a Customer Care Specialist to serve the Polish market! 

As a Helpdesk Support Specialist at Fastback, you are the go-to contact for questions and issues related to our web applications and the transactions that arise from them.

Customer inquiries (in Polish and French) may come in via phone, chat, or email.

In this role, customer-friendliness is the key to success. Providing polite and accurate support is your priority. You ensure our clients receive professional assistance by offering feedback on solutions or keeping them informed of the progress of their queries.

What You’ll Do:

• • Handle the users’ queries and problems and if necessary escalate technical queries in a clear and structured way to the IT team via system tool. 
  • Ask the right questions to fully understand certain issues, relying on your problem-solving mindset to find results.
  • Internally dispatch and forward  commercial requests, such as development quotes and training requests.
  • Follow up with clients, manage inbound calls, and schedule commercial appointments.
  • Create and update documentation, including procedures and FAQs.
  • Maintain and enhance the knowledge base and FAQ repository.
  • Proactively identify recurring incidents, contribute ideas to document these in the knowledge base (FAQs), and keep work-related documentation and procedures up-to-date. You focus on solutions, not problems.
  • Master our applications to provide the best possible support to our clients.

• Handle possible invoicing issues

What You Need:

• Experience in an automotive dealership (sales or administrative sales support) is a plus.
• Strong customer service skills, demonstrating professionalism and loyalty.
• Excellent written and verbal communication skills in Polish, and can communicate fluently in French and English.
• A proactive, dynamic, and organized work style with a positive approach.
• Familiarity with Zendesk and Jira is a bonus.
• Solid IT skills and a quick learning ability for new systems.

What Awaits You:

• A professional team environment built on trust and mutual respect.
• Supportive colleagues offering comprehensive training and guidance.
• Observance of operating hours from 9 am to 5 pm
• Additional benefits:
  • Meal vouchers .
  • Eco-vouchers.
  • group insurance
  • Company Car
  • Fuel Card
  • Remote office 2 days a week

Location & Contract Details:

• Positions are available immediately.
• Full-time, permanent contract.
• Based in Floreffe 

• Language Skills:
  • Native-level Polish.
  • B2-level French
  • English (written and spoken).

Ready to join our team? Apply today and become a part of Fastback’s journey in reshaping the automotive industry!